QUALITY Gibbs & Cox, Inc. is dedicated to providing our clients with engineering, design and related professional services of the highest quality, on schedule and within cost while maintaining the highest standard of integrity. Our Arlington, Washington, New York, and Hampton offices are certified to International Standards Organization standard, ISO 9001:2000 - Quality Management System applicable to design, engineering and administrative services. Our registrar is ABS Quality Evaluations, Inc. The Gibbs & Cox Quality Management System is documented in the company's quality management system integrated data environment in the form of procedures, technical guidelines and work instructions. This documentation is available to all staff at all locations through the Quality Assurance Integrated Data Environment (QA-IDE) portal. Our Quality Management System is structured to support the overall quality system requirements. The quality system procedures and work instructions amplify the quality management system requirements and describe the specific methods used to achieve desired quality. Project unique procedures are developed, as required, to address unique requirements of each client amplifying the company's quality system procedures and work instructions. Gibbs & Cox, Inc. ensures the highest quality product by implementing the quality management system throughout all phases of the product development cycle. These products include drawings, calculations, studies, reports, specifications, etc. Gibbs & Cox maintains quality records in the form of QA checklists, forms, databases, etc that document compliance with the established quality management system. In addition to the regularly scheduled ABS ISO certification audits, we perform internal QA audits to ensure that the quality management system conforms to contractual agreements and is effectively implemented and maintained. On September 06, 2007 all the offices of Gibbs & Cox became certified to International Standards Organization Standard, ISO 9001:2000 - Quality Management Systems by ABS Quality Evaluations, Inc. This included the re-certification of our Engineering Services Group offices and the initial certification of our Design Services Group office.
Please click the following links to access the appropriate certificates: Customer Satisfaction A key element of the ISO Quality system is Customer Satisfaction. To this end, Gibbs & Cox, Inc. actively solicits feedback from its customers as a tool to gage our performance and identify areas where we can improve on our services. To identify the significance Gibbs & Cox, Inc. places on Customer Satisfaction, it has established a series of performance metrics that are used to evaluate the effectiveness of our system. These metrics are embraced by both staff and management in the company's performance evaluation. |  | |
